Shipping & Returns

SHIPPING POLICY / TURNAROUND

All orders will be shipped within 2 business days of purchase. Purchases made on either Saturday or Sunday will ship no later than Tuesday.

  • Carriers

     The following carriers and methods are used to deliver your orders:

     USPS ~ USPS Priority Mail & 
UPSP Parcel Select Ground (low-cost option with limited                                  tracking information ...see below)
          

      UPS ~ Ground

  •  Order Tracking
Once a label is created for shipment, a tracking number will be provided to you by the shipping carrier. Please allow up to 24 hours from the time of receiving this information for the tracking number to become active. At that point you will be able to click on the tracking link to follow its progress.

 

USPS Parcel Select shipping offers a low-cost shipment option, but with this comes limited tracking information. You will receive a notice that your order has shipped but the next notice will not be provided until it reaches you local post office. 

  • Shipping Rates
The rate charged for shipping your order is based on the total weight and size of the order, accompanied by your location. Prior to final checkout, you will be shown a variety of shipping options from which to pick.

 

RETURNS / EXCHANGES

*PLEASE PRINT OUT A COPY OF YOUR ORDER CONFIRMATION TO ACT AS A RECEIPT OF PURCHASE*

  • RETURN -- Returns are only accepted if your purchased item is delivered defective or damaged. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You have 5 days to submit a return request to sml@famhousefreshhome.com from the date of receiving the item, stating the reason for return. To complete your return, we require a receipt or proof of purchase (please retain your email "Confirmation of Order" & Order # as your receipt). Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 7 to 10 business days for the refund to appear on your credit statement. If exceptions are made to these rules by our decision-making, there will be a 20% restocking fee associated with your return.
  • EXCHANGES --  I only replace items if they are DEFECTIVE OR DAMAGED. Please first contact me at sml@farmhousefreshhome.com with the reasoning for exchange and I will verify that I have a replacement product to be sent out. If for some reason I do not have an exchange in stock, I will offer you a full refund for the original purchase. You have 5 days to submit an exchange request from the date of delivery.    
  • RETURN ADDRESS LABELS -- If a return address label is provided to you to either return or exchange your item, you have 5 business days to get it back in the mail to us before it expires. If the label expires, it will be your responsibility to pay for postage in getting it sent back within 15 business days. After 15 business days the return or exchange will no longer be accepted.                                                                                                                                                                                 
Be it a return or exchange, all items must be in the same condition you received it and in the original packaging. Please also include in your return/ exchange package a signed letter stating the reason for return, accompanied by the original receipt / packing slip.
* I WILL SUPPLY YOU WITH A PREPAID RETURN / EXCHANGE LABEL *